Frequently Asked Questions
General
What services can I use on this website?
<p>You can use any service currently enabled on the platform. These may include airtime, data bundles, cable TV subscriptions, electricity payments, wallet funding and other supported digital services.</p><p>The services visible on your dashboard are the services currently available to your account.</p>
Do I need an account before I can make a purchase?
<p>Yes. Creating an account helps us protect your wallet, keep your transaction history, provide receipts and support you when a transaction needs attention.</p>
How do I contact support?
<p>Use the support options provided on the website or app. Depending on the platform configuration, support may include in-app chat, WhatsApp, a help centre or a transaction dispute centre.</p><p>When contacting support about a transaction, include the transaction reference so the issue can be checked faster.</p>
Is my account information secure?
<p>We use security controls designed to protect account access and transaction information. You should also protect your password, PIN, verification codes and other login credentials and never share them with anyone.</p>
Transactions
How can I check the status of my transaction?
<p>Open your transaction or activity history and select the transaction. You will see the current status together with the transaction reference and available details.</p>
What should I do if a transaction is still processing?
<p>Some service providers may take longer than usual to return a final response. Do not immediately repeat the same purchase, because the original transaction may still complete.</p><p>Use the transaction requery, dispute or support option where available, and provide the transaction reference if you contact support.</p>
What happens when a transaction fails?
<p>If a transaction is confirmed as failed, the platform will handle the wallet outcome according to the service result and configured refund process. Check the transaction details and wallet history for the final outcome.</p><p>If the expected refund or status update is not visible after a reasonable period, contact support with the transaction reference.</p>
Can I get a receipt for my transaction?
<p>Yes, where receipts are supported. Open the completed transaction or the receipts section to view the available receipt details. The app may also allow you to share or save the receipt.</p>
Wallet Funding
How do I fund my wallet?
<p>Open the Fund Wallet section and choose one of the funding methods currently enabled on your account. Available methods may include virtual account transfer, payment gateway or another approved funding option.</p><p>Always use the current account or payment details shown on your dashboard.</p>
Why has my wallet not been credited after payment?
<p>Automatic funding normally reflects after the payment provider confirms the payment. Bank or gateway delays can sometimes affect confirmation time.</p><p>Check your funding history first. If the payment has been debited but the wallet is still not credited, contact support and provide the payment reference, amount and date.</p>
Can I use an old virtual account to fund my wallet?
<p>Always use the virtual account or funding details currently displayed on your account. Funding details can change when payment providers or account settings are updated.</p>
Are there charges for funding my wallet?
<p>Some funding methods may include a service or payment-provider charge. Any applicable charge should be displayed before or during the funding process where supported.</p>