Delete Your EASYDATA TOPUP Account
You can request deletion of your account and associated personal data even if you no longer have the mobile app installed.
How to request deletion
- If you are signed in to the mobile app, open Account > Legal & Privacy > Request account deletion.
- Or use the button below to email us from the email address registered on your account. Include your username and registered phone number so we can locate the correct account.
Email: richmaxservices@gmail.com
Identity verification
To protect your account from unauthorized deletion, we may verify that the request comes from the account owner. We will never ask you to send your password or one-time verification code by email.
What we delete
After verification, we will delete or de-identify account profile information and other associated personal data that is no longer required to provide a service or satisfy a legitimate retention requirement.
Information we may retain
Some transaction, wallet, payment, dispute, audit, fraud-prevention or security records may be retained where reasonably necessary for financial reconciliation, legal obligations, dispute resolution, fraud prevention or security. Retained information remains protected under our Privacy Policy and is not kept longer than reasonably necessary for those purposes.
Processing time
We aim to complete verified deletion requests within 30 days. A longer period may be required where there is an unresolved transaction or dispute, a security or fraud investigation, or a legal retention requirement. If further action is needed, support will contact you.